Effective Date: March 6th 2025
Welcome to the CareAlert Welfare Call Service. By subscribing to this service, you acknowledge and agree to the following Terms & Conditions. Please read them carefully before using the service.
- Service Overview
The CareAlert Welfare Call Service is an automated telephone call system designed to check on the well-being of users at scheduled times. This service is NOT an emergency response system and should NOT be relied upon for urgent or life-threatening situations.
- User Responsibilities
- The user or their authorised representative must provide accurate contact details and emergency contact information.
- It is the responsibility of the subscriber to ensure their phone is in working condition and capable of receiving calls.
- If a user fails to answer a scheduled welfare call, an alert will be sent to their nominated emergency contact. However, CareAlert does not guarantee that this notification will be received or acted upon.
- No Guarantee of Service
CareAlert strives to provide a reliable welfare call service, but we do not guarantee that the service will be uninterrupted, timely, or error-free. Factors such as power outages, network failures, or technical issues may impact the availability of the service. CareAlert will not be held liable for any loss or damage resulting from service disruptions.
- Subscription & Payment Terms
- The Welfare Call Service is a prepaid subscription billed on a monthly basis.
- Pausing the service does not pause subscription payments.
- All payments are non-refundable. This includes cases where the user does not receive or answer calls due to phone settings, network issues, or other circumstances beyond CareAlert’s control.
- Pricing is subject to change without prior notice. Any pricing changes will apply to the next billing cycle.
- If payment is not received by the due date, CareAlert reserves the right to suspend or terminate the service.
- Cancellation Policy
- Users may cancel their subscription at any time via their online account or by contacting CareAlert support.
- Cancellation will take effect at the end of the current billing cycle. No refunds will be issued for any remaining days in the billing period.
- Limitation of Liability
To the fullest extent permitted by law:
- CareAlert shall not be liable for any injury, loss, or damage resulting from the use of the Welfare Call Service.
- CareAlert does not guarantee that welfare calls will always be successfully received or that emergency contacts will respond.
- The service is not a substitute for emergency medical services (e.g., 000) and should not be relied upon in life-threatening situations.
- Indemnification
By subscribing to the CareAlert Welfare Call Service, you agree to indemnify and hold CareAlert, its employees, and affiliates harmless from any claims, damages, or liabilities arising from the use or misuse of the service.
- Force Majeure
CareAlert shall not be held liable for service failures due to circumstances beyond our control, including but not limited to natural disasters, telecommunications failures, power outages, or acts of government.
- Amendments to Terms & Conditions
CareAlert reserves the right to modify these Terms & Conditions at any time. Changes will be posted on our website, and continued use of the service constitutes acceptance of the revised terms.
- Governing Law
These Terms & Conditions are governed by the laws of Australia.
Contact Us
If you have any questions about these Terms & Conditions, please contact us:
- Phone: 1300 75 85 95
- Email: sales@carealert.com.au
- Web: carealert.com.au
By subscribing to the CareAlert Welfare Call Service, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.