FAQs for CareAlert’s Automated Welfare Call Service
What is the CareAlert Automated Welfare Call Service, and how does it work?
The CareAlert Automated Welfare Call Service provides regular phone check-ins to ensure the safety and well-being of elderly or vulnerable individuals living independently. Our system calls the user’s phone (landline or mobile) at scheduled times. They simply press any key to confirm they’re okay. If the call goes unanswered after two attempts, we instantly notify your designated emergency contacts via phone, email, or optional SMS. It’s simple, requires no apps, and works on any phone.
How much does the welfare call service cost?
Our welfare call service is affordably priced, starting at $8.25/month. There are no setup fees, contracts, or hidden costs, and you can cancel anytime online. Optional SMS notifications may incur additional charges. Contact us at 1300 75 85 95 for a personalised price or to explore My Aged Care/NDIS funding options.
Can I use My Aged Care or NDIS funding to cover the cost?
Yes, the welfare call service is compatible with My Aged Care and NDIS funding for eligible users. It may be covered under the assistive technology or personal safety device categories. To confirm eligibility, call us at 1300 75 85 95 or speak to your funding coordinator. We can guide you through the application process and provide the necessary documentation.
What happens if a welfare call goes unanswered?
If a call is unanswered after two attempts, our system immediately notifies your designated emergency contacts (e.g., family members or carers) via phone, email, or SMS (if enabled).
Do I need a special phone or internet connection for the service?
No, the welfare call service works with any landline or mobile phone, and no internet connection, apps, or SIM card credit is required. It’s designed to be simple and accessible, especially for elderly users who may not be tech-savvy. Just ensure the phone is active and within reach.
Is there a contract or long-term commitment?
No, our service is contract-free with no hidden fees. You can cancel anytime without penalty, and we offer a free 3 day trial to help you experience the service risk-free.
Can the service be customised for my loved one’s needs?
Yes, you can customise the frequency and timing of welfare calls (e.g., pick your days and times). You can also set up medication reminders or check-in messages in multiple languages. During sign-up, we’ll work with you to tailor the service to your loved one’s routine and preferences.
Is the service available in languages other than English?
Yes, our welfare call service supports multilingual check-in messages and medication reminders to accommodate diverse users. Popular languages include Chinese, Italian, Greek, Hindi and more. Contact us at 1300 75 85 95 to confirm available languages and set up your preferred option.
How do I sign up for the welfare call service, and how long does it take?
Signing up is quick and easy. Complete the online registration form with your details and confirm your email. Once you have registered, the service can be activated and running within 5 minutes. Alternatively, call 1300 75 85 95 for assistance.
How does CareAlert ensure the privacy and security of my information?
We prioritize your privacy and security. All personal information, including phone numbers and emergency contact details, is stored securely using AES-256 encryption and complies with Australian data protection laws. Our privacy policy (available on our website) outlines how we collect, use, and protect your data. For any concerns, contact us at 1300 75 85 95.